Refund Policy
Transparent and equitable refund terms for your assurance
Overview
At MeadowThreadLoom, we recognize that your plans may change, and we commit to providing a refund policy that is clear and straightforward. This policy provides the guidelines for when refunds might be granted for our yacht charter services.
We encourage you to review our refund policy carefully prior to booking your charter. When you reserve a charter with MeadowThreadLoom, you are acknowledging and consenting to this refund policy.
Standard Cancellation and Refund Schedule
More than 72 Hours Prior to Charter
Eligible for: Entire refund excluding any processing charges
Processing Duration: 5-7 business days
Processing Charge: €50 for credit card payments
Conditions: Must be made officially via email or telephone
24-72 Hours Before Charter
Eligible for: Half of the total charter cost
Processing Duration: 7-10 business days
Processing Charge: €25 will be taken from the refund
Conditions: A valid justification is required; administrative fees apply
Less than 24 Hours Prior to Charter
Eligible for: No refunds provided
Exception: Consideration given to emergency situations
Alternative: A credit for future charters may be extended, depending on managerial discretion
Conditions: Emergency cases must be substantiated with documentation
Weather-Related Cancellations
Our Commitment to Safe Weather Conditions
We put safety first. Should the weather be judged as hazardous for sailing by our skilled captain, we propose several options:
- Full Refund: Issued if rescheduling isn't feasible
- Reschedule: Postpone your booking to another available date without extra costs
- Charter Credit: Issued and valid for 12 months from the initial charter date
Assessing Weather Conditions
The evaluation of weather consists of:
- Analyzing wind speed and direction
- Evaluating wave height and ocean conditions
- Forecasting visibility and precipitation
- Heeding Coast Guard advisories and warnings
- Captain's expert safety judgment
Timeline for Decisions: Decisions on weather cancellations are made no more than 4 hours prior to the intended departure.
Refunds Due to Medical Emergencies
Circumstances of Urgency
We are empathetic to the occurrence of unforeseen health crises. The following may be considered for extraordinary accommodations:
- Unexpected illness or injury that necessitates hospitalization
- A family member's passing
- Unpredicted military obligations or call to duty
- Summons for jury duty or a legal subpoena
- Natural disasters disrupting travel
Documentary Evidence Needs
To facilitate the processing of refunds for emergencies, you should provide:
- Medical certification or hospital records
- Death notification (if needed)
- Government military orders
- Jury summons or court subpoena documents
- Travel warnings or declarations of emergency
Processing: Refund applications due to emergencies will be processed within 3-5 business days after the proper documents are presented.
Cancellations Due to Operations
Technical Difficulties
In the event that the vessel you've booked has unresolvable mechanical issues:
- Replacement Vessel: We will endeavor to procure a comparable replacement
- Complete Refund: Provided if no appropriate replacement can be found
- Partial Refund: Given if the replacement vessel is differently priced
- Compensation: Additional recompense may be given for the inconvenience caused
Unavailability of Crew
On the uncommon occasion that a qualified crew is not available:
- Substitute crew will be arranged when possible
- Complete refund if the charter is unable to proceed
- Rescheduling with no further fees
Method for Refund Processing
Original Payment Modes
Refunds are applied back to the initial payment mode used for reservation:
- Credit Cards: Processed within 5-7 business days
- Bank Transfers: Processed within 7-10 business days
- Cash/Cheque: Processed within 3-5 business days
Fees During Processing
Credit Card Transaction Fees
€50 charge for cancellations more than 72 hours ahead of time
Bank Transfer Fees
€25 charge for all bank transfer refund transactions
Additional International Fees
Extra charges may be applicable for international refunds
Credits for Charters
Issuance Conditions for Credits
Charter credits may be provided instead of refunds under these circumstances:
- Cancellations shortly before scheduled time (less than 24 hours)
- Charter cancels due to weather
- Requests for voluntary rescheduling
- Disruptions in operations
Credit Stipulations
- Validity: Good for 12 months following the issue date
- Non-transferability: They cannot be transferred to others
- Value: Equates to the complete charter cost (exempt from processing fees)
- Application: Valid for any available charter booking
- Expiration: There is no extension beyond the 12-month period
Partial Refunds for Services
Interruptions During Service
If your charter experience is cut short or disrupted due to our oversight:
- Refund amount calculated based on the unused portion
- Credit towards a future charter of the same value
- Complimentary offerings or enhancements
Disturbances Caused by Guests
If the charter is ended early due to the misconduct or safety breaches by guests:
- No repayment for the time not used
- Full payment is still obligatory
- Potential additional charges may be incurred
Resolving Disagreements
If you are dissatisfied with a decision regarding refunds, you have the option to:
- Request an overseen review by our management
- Present more evidence or documentation
- Seek mediation from consumer protection bodies
- Pursue lawful options as per governing law
Requesting a Refund
Step 1: Get in Touch
For refunds, communicate with us through:
- Email: [email protected]
- Phone: +377 93 10 65 00
- Directly at our maritime office
Step 2: Supply Required Information
Your cancellation request should include:
- Confirmation code of your booking
- The scheduled date and time of your charter
- Explanation for the cancellation
- Any supporting documents (where pertinent)
- Your choice for the refund transaction
Step 3: Expect Confirmation and Action
Our team assures an acknowledgment within 24 hours, examination based on this policy, decision within 48 hours, and endorsement of approved refunds as per the mentioned timelines.
Important Considerations
- All applications for refunds must be made in written form
- Refunds are issued in € irrespective of the original payment's currency
- It is highly advised to secure travel insurance
- This refund policy is subject to alterations with a notice period of 30 days
- Refunds are guided by prevailing tax laws and regulations
Getting in Touch for Refunds
To inquire about our refund policy or to submit a request:
Refunds Department
MeadowThreadLoom Marine Services Ltd.
Port de Monaco
Monte Carlo 98000
Monaco
Phone: +377 93 10 65 00
Email: [email protected]
Business hours: Monday–Friday, 9:00 AM – 5:00 PM